1. Refund requests must be made within 14 days of delivery date. After 14 days from delivery date you must contact PhysioEdge Customer Service to determine the best course of action. PhysioEdge will not issue refunds for products purchased through other entities, such as distributors or retail partners.
2. A copy of the PhysioEdge credit card purchase receipt, and a copy of the original PhysioEdge invoice may be requested prior to PhysioEdge Customer Service issuing a Return Authorization (RA).
3. Unit must be in like-new condition and returned in original packaging with all original accessories, literature and other components where relevant. PhysioEdge reserves the right to reject any refund request if the product is received damaged or if any accessories, literature or other original components are missing.
4. A Return Authorization (RA) number must be obtained prior to returning the product; to request an RA number, please email firstname.lastname@example.org and provide the following information: Name, Address, Phone, Reason for Refund, Date of Purchase, Product barcode.
5. Upon written receipt of the RA number, send product to: PhysioEdge Limited, 2 Station Parade, Burlington Lane, Chiswick, W4 3HD.
6. Please mark with the RA number on the outside of the package.
7. A copy of the PhysioEdge credit card purchase receipt, and a copy of the original PhysioEdge invoice, should be placed inside the return package so that it is easily visible.
8. Products received without an RA number and the required documentation as specified above may not be accepted or processed for return.
9. Products received that do not meet the above return criteria may be returned to the customer via ground shipment.
10. You may be responsible for shipping costs for returning the product to PhysioEdge’s London address. Product should be shipped so that it can be tracked and/or insured upon PhysioEdge Customer service request; PhysioEdge is not responsible for products lost or damaged during return shipment.
11. Returns may be subjected to a 10% restocking fee. Shipping charges may be non-refundable.
12. Funds will be credited within 7 days of receipt of returned product pending qualification and subject to above criteria.